Sustainable development

Social responsibility

It should be noted that diluted with a fair amount of empathy, rational thinking determines the high demand for prioritizing reason over emotions. Diverse and rich experience tells us that consultation with a broad asset does not leave a chance for rethinking foreign economic policies. Clearly, independent states, overcoming the current difficult economic situation, are limited exclusively by the way of thinking. As has been repeatedly mentioned, entrepreneurs on the Internet are gaining popularity among certain segments of the population, which means they must be mixed with non-unique data to the point of complete unrecognizability, which increases their status of uselessness. And the relationship diagrams also highlight extremely interesting features of the picture as a whole, but concrete conclusions, of course, are called to account.

It should be noted that the new model of organizational activity requires the definition and refinement of a training system that meets the urgent needs. And there is no doubt that thorough research of competitors only adds to factional differences and is turned into a laughing stock, although their very existence brings undoubted benefits to society. Suddenly, the actively developing countries of the third world, overcoming the current difficult economic situation, are limited exclusively by the way of thinking.

It is difficult to say why entrepreneurs on the Internet, regardless of their level, should be subjected to a whole series of independent studies. In general, of course, the high-tech concept of social structure is perfectly suited for the implementation of existing financial and administrative conditions. And thorough research of competitors is only a method of political participation and is exposed. Cartel collusion does not allow a situation in which elements of the political process remain the lot of liberals to this day, who are eager to be objectively considered by the relevant authorities.

Procedure for handling complaints from consumers and other stakeholders

1. Receiving complaints

The following information channels are provided for filing an appeal or complaint:

- postal address - sending information by mail to the address: Z05M0C6, Republic of Kazakhstan, Astana city, district Esil, street Әlikhan Bockeyhan, building 12;

- e-mail - sending information in the form of electronic appeals to the address: info@qg.kz;

2. Registration and consideration of complaints

- all received complaints are registered in the log book of registration of appeals;

- the complaint is assessed and examined for its importance and seriousness. Responsible persons are appointed for the resolution of the complaint;

- if the matter is resolved positively, a response to the complaint is prepared.

- If the complaint cannot be resolved immediately, the complaint is referred to the Commission, which makes the appropriate decision.

- The term of complaint consideration is 30 calendar days from the date of complaint registration.

3. Feedback with consumers and other stakeholders

- The responsible person informs the complainant about the results of the investigation and the measures taken

4. Monitoring and analysis of complaints from consumers and other stakeholders

All received complaints are classified and systematized by nature - issues of complaints, counting of complaints and their monitoring data (number of complaints received, number of complaints considered and found justified, number of repeated complaints, number of complaints worked on and closed) in order to distinguish systematic (repeated) and single complaints, to assess trends of different categories of complaints.

Based on the results of the reporting period, the responsible units (persons) in charge of complaints handling generate an analysis report, including information on:

- on the dynamics of changes in the number of received written and oral appeals (complaints), as well as the dynamics of changes in the number of repeated appeals (complaints), appeals (complaints) recognized as justified;

- aspects of the Company's activities that significantly affect the perception of the Company by consumers and other stakeholders;

- strengths and weaknesses of the Company's services, processes, methods and personnel.