Crisis and emergency management


The process of ensuring emergency preparedness and response to them at NC QazaqGaz JSC is carried out in accordance with legal requirements and internal regulatory documents.

In accordance with the Health, Labor and Industrial Safety Policy, the Company ensures that its personnel are constantly prepared to respond to emergencies. Management responsibility for emergency response lies with the Board of Directors of QazaqGaz NC JSC.

The Group of Companies of NC QazaqGaz JSC has an order “On the Operational Commission for Natural and Technogenic Emergencies, Accidents, Accidents and Incidents at the Facilities of NC QazaqGaz JSC and SDCs”. According to the order, in the event of an emergency, information is immediately transferred to the Chairman of the commission in order to take urgent measures to localize and eliminate the emergency situation in accordance with the approved Emergency Response Plan, developed for each individual subsidiary and affiliate in accordance with the specifics of the activities of QazaqGaz NC JSC. The Operational Commission monitors the situation centrally with the CC of QazaqGaz NC JSC, as well as at the sites of emergency situations by authorized members of the commission.

Subsequently, information about the emergency that has occurred is brought to the attention of external parties in organizations and authorized bodies of the Republic of Kazakhstan in accordance with the current legislation “On Civil Protection” dated April 11, 2014 No. 188-M and the Order of the Minister of Emergency Situations of the Republic of Kazakhstan dated June 24, 21 “Rules for ensuring industrial safety during the operation of main pipelines.”

How to use gas safely at home?

When the gas stove is operating, the window must be open. If there is insufficient supply of fresh air, natural gas does not burn completely and carbon monoxide is released.

It is necessary to monitor the normal operation of chimneys and ventilation, check the draft before turning on and during operation of gas heating boilers.

To check the draft in the smoke channels of boilers, attach a thin sheet of paper to the inspection window of the boiler or column. If the paper is attracted, there is traction.

Popping sounds of the gas-air mixture occur less frequently, but are no less dangerous. Although natural gas itself cannot ignite, at certain concentrations in the air of a closed room, the slightest spark can cause an ignition or explosion.

How to protect yourself?

If you detect the smell of gas in the room, you must immediately turn off the taps on the lower side of the appliances and on the appliances, open the windows and doors, create a draft, and call the emergency service by calling 104.

Install gas alarms that automatically shut off the gas supply to gas-using equipment.

Carry out maintenance of gas appliances in a timely manner.

Pay special attention to the condition of the chimneys of gas boilers, carry out work on their cleaning and thermal insulation.       

Safe use of gas: Information and Education

In order to inform and educate consumers about compliance with safety regulations when using natural gas, activities have been developed to increase awareness and safety in the use of gas in everyday life. As part of these events, information messages are broadcast through local channels, dispatch control systems, outdoor advertising on LED screens in cities, as well as in public transport, hospitals, shopping centers and public service centers.

In addition, meetings and meetings with the population are regularly held to discuss safety issues during the heating season, and information brochures are issued. Lectures and events are held in educational institutions, schools and public utilities to raise awareness about the safe use of gas. The society also actively interacts with local emergency services (ESS) and jointly conducts raids to check compliance with safety rules when using gas. The Company's employees undergo special training in first aid skills.

To disseminate information about the safe use of natural gas in everyday life, the Society also actively maintains pages on social networks, including Instagram and Facebook, where they share useful tips and current news.